Returns & Refunds

We offer a discretionary returns period of 28 calendar days from the date you receive your goods, subject to the conditions and exclusions below.

General Returns

If you are not satisfied with your purchase and wish to return an eligible product, please notify us within 7 days of receiving your order by emailing info@kingleyvalelimeandflint.co.uk.

Goods must be unused, in their original packaging and in the same condition in which they were received.

You will be responsible for the cost of returning goods unless the return is due to an error on our part or we are legally required to cover the cost.

Once we have received and inspected your return, we will notify you whether your refund has been approved.

Some discretionary returns may incur a handling or restocking fee, at our discretion. Any applicable fee will be confirmed before the return is agreed.

Approved refunds will be issued to your original payment method. Original delivery charges are not normally refunded for discretionary returns.

These conditions do not restrict your statutory rights.

Non-Returnable Products

Dry powder products, including bagged lime, paint and special order items are excluded from our discretionary returns policy.

This includes unopened bags, unused materials and surplus products purchased in excess of project requirements.

Any guidance provided by Kingley Vale Lime & Flint regarding material quantities is an estimate only. Customers are responsible for confirming the quantities required for their projects before ordering.

These exclusions do not affect applicable statutory cancellation rights or your rights if goods are faulty, damaged or not as described.

Online and Telephone Orders – Statutory Cancellation Rights

If you are purchasing as a consumer online or by telephone, you will normally have the right to cancel your order within 14 days of receiving your goods, unless a statutory exemption applies.

You must notify us of your decision to cancel within this period. You then have a further 14 days to return the goods.

Where you exercise your statutory cancellation rights, we will refund the price paid for the good. You will normally be responsible for return delivery costs.

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where permitted by law, deductions may be made for any reduction in the value of goods caused by handling beyond what is necessary to inspect them.

Damaged, Faulty or Incorrect Goods

If your goods arrive damaged, are faulty or are not as described, please contact us as soon as possible at info@kingleyvalelimeandflint.co.uk.

Please include your order details and, where possible, photographs of the affected products.

We will assess the issue and arrange an appropriate resolution in accordance with your statutory rights.

Refunds

Approved refunds will be issued to your original payment method.

Please allow additional time for your card provider or bank to process the refund.